Faranux Electronics is looking for interns to work with customer service in consumer and commercial sales, The intern will serve customers on a daily basis, answering product and service questions, suggesting information about products and services, Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Location: Head Office, Nyarugenge, Kigali
Position: 2
Responsibilities
Intern will be working in consumer and commercial sales, with the following responsibilities:
- Answering product and service questions; suggesting information about products and services.
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Recommend potential products or services to management by collecting customer information and analyzing customer needs
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Contribute to team effort by accomplishing related results as needed
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
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Keep records of customer interactions, process customer accounts and file documents
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Prepare and process orders, forms, applications and requests
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Record details of inquiries, comments and complaints
- communicate and coordinate with internal departments
- Follow up on customer interactions
- provide feedback on the efficiency of the customer service process
- Suggest solutions when a product malfunctions
- Assist with placement of orders
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Work with shop manager to ensure proper customer service is being delivered
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
Academic qualifications:
Background in Electronics or related fields
The candidate must fulfil the following:
- Must have deep understanding of various electronics components
- Basic understanding of Open source Hardware such as Arduino
- Fluent in English and Kinyarwanda, French and Swahili is a plus
- Familiar and comfortable with computer applications such as Microsoft Office
- Honest and trustworthy
- Organized, Driven and Energetic
- Ability to work under pressure
- Gets along well with others
Benefits:
Faranux Electronics will provide 50,000 RWF per month, where an outstanding intern may be offered a full time job offer.
HOW TO APPLY
Email your updated CV with the subject: Customer service intern to hr@faranux.com
Note: Only shortlisted candidate will be contacted.